You may have heard about this story in the press. It is quite scary that Luke found 500 faults with his new house and some serious issues like the property not having all the insulation fitted. His twitter account is interesting to follow https://twitter.com/myhousesucks. Thankfully his ordeal is coming to an end but it has really taken some effort on his part to get matters resolved. To get things moving he set up the Twitter account, upto then he had not made sufficient progress through usual communication channels. Once again shows the power of social media.